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Our team are not assigned to handle contacts."). I couldn't even speak with a member of the team he was supposedly consulting with in the background (EA Help Agent: "This is the only platform where you can talk live. I asked for some other party at EA to contact, which of course I didn't receive.
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MASS EFFECT ANDROMEDA DELUXE EDITION ARMORS AT PATCH
He did acknowledge that I was supposed to have received the Turian Soldier and Asari Adept Multiplayer Recruit Packs (EA Help Agent: "The game patch was last updated in which you were supposed to get those contents"). I suppose he could refund the purchase, but according to him, he can't add missing content for the game, no one at EA can. What if I had an issue with my purchase of the DLC and I was charged for it but it didn't show up in my account? According to him, there is nothing he could do to add the DLC because the game is unsupported (EA Help Agent: "our team removed the options from here to add the content for it"). He didn't have any concrete answers, other than to say that "to be honest with you no one in EA would be able to add this". I asked him why EA still sells Mass Effect: Andromeda if it isn't supported and asked him how is it that I can add the individual DLC (buy purchasing them) but he doesn't have the system access/authority to add them.
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This caught me completely off guard and I sought confirmation of this twice during the chat, and according to him, EA no longer supports Mass Effect: Andromeda. I knew that EA had said the game wouldn't receive any more single-player updates, but that's not the same thing as technical support from help.ea.com. I was informed that this game, which was released March 21 or 23, 2017 (depending on where you live), is no longer supported by EA as of a few months ago (EA Help Agent: "and few months ago the game is under unsupported games"). Even if the packs were added to the Deluxe Edition after launch, I still expect EA to honor my purchase.
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I contacted help.ea.com to try to understand why the $29.99 (originally $69.99) Deluxe Edition of the game includes the Turian Soldier and Asari Adept Multiplayer Recruit Packs, but the Super Deluxe Edition, which is supposed to include everything the Deluxe Edition does with the addition of some multiplayer bonuses, does not. I noticed that the Turian Soldier Multiplayer Recruit Pack and Asari Adept Multiplayer Recruit Pack included with the Deluxe Edition are missing. So I installed Mass Effect: Andromeda today. With COVID-19 impacting the environment around me, I have had some time to work my way through some of that backlog. I have a sizable backlog of games to keep me busy. Mass Effect: Andromeda has been out of sight, out of mind since then. My line of thinking at the time was essentially, "It's a Mass Effect game, how unpolished could it be?" After being admittedly disappointed with the release quality of the game, I thought I would come back to it later (after it had received updates) basically the same approach I'm taking with Anthem. I very rarely preorder games, but I was one of the enthusiastic people who preordered the Super Deluxe Edition ($99.99) on Origin. Apex Legends Mobile Limited Regional Launch.